Refund policy

Return and refund policy

All sales are final. Because our tumblers and other products are handmade or customized, we do not accept returns or exchanges for changes of mind, color preferences, or normal handmade variations.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item was damaged in shipping or you received the wrong item, contact us as soon as possible, preferably within 72 hours of delivery. For shipping damage, include photos of the item and the inside and outside of the shipping box.

If you believe an item has a manufacturing defect, contact us within 15 days of delivery with your order number, a description of the problem, and clear photos. We’ll review the issue and work with you on an appropriate solution, which may include a replacement or refund.

Normal wear and tear, accidental damage, improper care, and differences caused by screen settings or lighting are not manufacturing defects.

If a refund is approved, it will be issued to the original payment method. Your payment provider determines when the funds appear in your account.

To request help, email hello@cupsbykelly.com. Please do not send an item back unless we have given you return instructions. This policy does not limit any rights you may have under applicable law.